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REFUND POLICY

Returns & Refunds

  • All sales are final. We do not offer refunds or exchanges for change of mind.

  • We take great care in packing and inspecting all orders to ensure quality, but as we are only human, mistakes can happen. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at imsamtattoos@gmail.com. Be sure to include your order number and clear photos of the issue.

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Replacements

  • Replacements are issued at our discretion. If a replacement is approved, we will send a replacement item.

  • We are not responsible for damage caused by mishandling or improper care of products after delivery.

  • If your order was damaged in transit, please provide photos of the packaging before it has been opened. This helps us assess the issue and file any claims with the shipping carrier.

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Replacement Request Process

To request a replacement for a damaged or defective item, customers must follow these steps:

  1. Contact us within 7 days of delivery at imsamtattoos@gmail.com.

  2. Provide proof of damage or defect, including:

    • Photos of the damaged or incorrect item.

    • Photos of the packaging before it was opened (if the issue occurred during transit).

    • A description of the issue.

  3. Once your request has been reviewed, we will determine if a replacement is warranted at our sole discretion.

  4. If approved, we will ship a replacement item.

We reserve the right to decline replacement requests if:

  • The damage appears to be caused by improper care or mishandling after delivery.

  • Sufficient proof of damage is not provided.

  • The claim is submitted outside the stated time frame.

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Lost or Stolen Packages

  • Once an order has been shipped, we are not responsible for lost or stolen packages. Please ensure your shipping address is correct before placing an order.

  • If your package is marked as delivered but you have not received it, please check with your local post office and neighbors before contacting us.

  • If a package is lost in transit, please reach out to your carrier before contacting us.

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Last updated 06/03/2025

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